Terms and conditions of use

1. INTRODUCTION

 

 

These general conditions of sale are concluded between:

On one hand,

The company Oost France, SARL with capital of 13,000 euros, registered with the RCS Paris under number 484 026 133 and whose No. VAT is FR 51484026133, located at 7 Rue Mezieres, in Paris, France.

Hereinafter referred to as "Milk On The Rocks."

And users who wish to make a purchase on the website "Milkontherocks.net" available at: http://www.Milkontherocks.net

Hereinafter referred to as "the Customer".

These terms and conditions govern the sale of all products presented on the website of the company Milk On The Rocks.

The parties agree that their relations will be exclusively governed by this contract.

Milk On The Rocks reserves the right to adapt or modify at any time these conditions. If modified, it will be applied to each order the conditions prevailing at the date thereof.

If a condition is found to be lacking, it would be considered to be governed by the procedures in force in the distance selling sector, in accordance with French law alone will be applicable.

The Customer must be:

- A natural person over 18 years and have full legal capacity to contract

- A natural person under 18 years emancipated

 

2. PURPOSE

 

 

These conditions aim to define all the terms of sale, including ordering, payment and delivery between Milk On The Rocks and the Customer.

These terms represent all obligations of the parties.

 

3. ORDER

 

 

The customer who wants to buy one or more items on the Milkontherocks.net website must comply with the following process:

It selects the products he wishes to purchase, adding it to your cart.

After checking his selection (size, color, price ...) and indicated its possible discount code in the field provided for this purpose on the Shopping Cart page, it validates the choice of the products selected by clicking Continue.

The customer must then:

- If already Client Milk On The Rocks: contact form to specifying only their email address and password provided during its first order

- If new Client Milk On The Rocks: complete the form by indicating full name, address, email address, password ... The customer is free to change at any time personal information in "My account ".

The customer finally chose his method from the list that is offered. He then accesses a page of payment and completes the secure payment form, Paypal or Payline to finalize the order.

When the order is finalized, Milk On The Rocks the Customer confirms the order by sending an email summary.

Milk On The Rocks assumes no responsibility for any dispute between the Customer and the company "PayPal" or the Company "Payline"

Milk On The Rocks reserves the right to refuse any order from a customer with whom a dispute over payment of a previous order has already been found and not resolved.

Any order placed on the site www.Milkontherocks.net implies acceptance of these conditions, prices and descriptions of products. Milk On The Rocks will honor all orders placed on the online store. In the case of one or more items unavailable in the order, Milk On The Rocks is committed to preventing soon as possible by mail or telephone Customer and, if the total amount of the order has been debited to reimburse the Client amount of missing items either by crediting the Customer's account with a credit note on her next order or, if the Customer so requests, by re-crediting his bank account this amount.

 

4. PRICE

 

 

The price of products is displayed in Euros. VAT is included in the total price charged at the rate in force in France for the products concerned.

Milk On The Rocks reserves the right to change prices at any time without notice. Items will be billed based on rates in effect at the time of validation of the order by the Customer.

 

5. PRODUCT CATALOGUE

 

 

Milk On The Rocks guarantees the authenticity of the products it sells.

Milk On The Rocks is committed to inform by email or phone any customer who has ordered an unavailable product.

The products offered for sale are presented and detailed with great accuracy. In a continuing effort to improve the description of the offer, Milk On The Rocks may need to modify or add features to the product descriptions.

If the Customer finds any abnormalities on the product description, he was invited by Milk On The Rocks in to tell him that it is corrected quickly.

 

6. PAYMENT

 

 

Once the basket validated and the shipping method chosen Milk On The Rocks provides Customer with payment options means 100% secure credit card:

 

PAYPAL

Paypal Customer may pay in two ways:

1. It already has a Paypal account:

The customer logs in to their PayPal account and follow the signs to the transaction.

2. It does not have a Paypal account:

The Customer can pay with credit card. Paypal service gives the option to pay via various payment cards:

- Credit Cards

- Mastercard

- Visa

- American Express

With PayPal, the customer credit card number is not in any way sent to the company Milk On The Rocks and each purchase is confirmed by a receipt.

This transaction system is valid for all payment amounts in all countries delivered Milk On The Rocks.

 

PAYLINE

The Customer can pay via the online payment system is 100% secure the bank Delubac and Monext, partner of Milk On The Rocks. By choosing this payment method, the Customer is redirected to the online payment system of the bank Milk On The Rocks. He pays with his payment card (Bankcard, Mastercard, Visa). The data of the credit card is encrypted via SSL security protocol and Milk On The Rocks are not.

The products remain the property of Milk On The Rocks until full payment of the order.

 

7. DELIVERY

 

 

Each package has a bar code that is available to the Customer. A shipment of this order number is sent by email to the Customer to enable it to track the shipment of it on the sites of carriers providers concerned.

The package is delivered by post to the delivery address specified by the Customer. This delivery method is for the whole world.

The delivery time is 48 to 72 hours in France except in cases of exceptional circumstances from the date of shipment.

From 100 € VAT included purchase, Milk On The Rocks offers postage in France. For delivery in Europe the shipping is offered from 200 € VAT purchase.

 

 

8. WITHDRAWAL / RETURN / EXCHANGE / REFUND

 

 

The Customer has a statutory period of 14 days from receipt of the goods to inform us of its intention to return the product and the reason for return.

 

His return request can be made:

- Either by logging on the site Milk On The Rocks in the contact section specifying your order number, the / products and quantities to be returned to inform the reason for return. Your application will then be reviewed by our customer service by return mail, we will return a No Return Authorization to be affixed to the package and the shipping address returned items.

- By contacting customer service Milk On The Rocks by telephone, which will indicate the modalities.

 

Upon receipt of the return authorization email, the Customer may return the desired products in their original packaging with the delivery to the address indicated. Return costs are your responsibility.

 

All products can be returned to the site, except those bearing a stated otherwise. Returned products must be intact and in perfect condition for resale in their original packaging. It must not have been worn or used, nor have suffered any damage, and it in a perfectly clean. Any product that is damaged, incomplete, or whose original packaging is damaged, will be refunded or exchanged.

 

If Milk On The Rocks made a mistake in your order, the return costs will be supported. In this case, please contact our Customer Service to let us know and we will explain the procedure. Milk On The Rocks suggests the Customer to return its products by registered or provided with a complementary insurance guaranteeing, if necessary, compensation for products up to their actual market value in case of theft or loss of the goods. In all cases, the return is at the risk of the Customer. It is for the customer to keep any evidence of return. Return shipping costs are the customer who is free to choose the shipping method

 

Once Milk On The Rocks has awarded a return authorization number, the customer has six days to return the item concerned.

 

If the Customer returns an item for a size or color problem, to the extent of available stocks, Milk On The Rocks can return the same product in a different size or a different color. In this case, the cost of sending the new item is offered by Milk On The Rocks.

 

In case of error attributable to Milk On The Rocks (defective item order preparation error), Milk On The Rocks supports the cost of returning the item. The customer must send the bill to the carrier Milk On The Rocks to obtain compensation.

Returned products must be intact and in perfect condition for resale in their original packaging. They must not have been worn or used, nor have suffered any damage, and it in a perfectly clean. Any product that is damaged, incomplete, or whose original packaging is damaged, will be refunded or exchanged.

 

This right of withdrawal is without penalty, except for shipping costs that remain to the Customer. Assuming the exercise of the right of withdrawal, the Customer will receive a credit of amounts paid on account of your order. The voucher is valid for 6 months and available online in the customer's account. It is combined with other promotions and sales. The equity includes the original shipping charge for the return of clothing, accessories and footwear for metropolitan France. The Customer may also request a refund of amounts paid. The refund does not include shipping costs or the cost of return. In case of refund request, Milk On The Rocks will make every effort to reimburse the Client within 30 days.

 

If the customer wants to exchange the product, it will inform the customer service Milk on The Rocks by email or by phone. The extent of available stocks, Milk On The Rocks can reserve the item for the customer. Exchanges are only valid for the same product in a different size or color, provided that the sale price is equivalent. Product initial shipping costs will be refunded to the client as having. No other type of exchange will be accepted. The customer can use his having to place a new order within a period of 6 months.

 

 

9. PERSONAL DATA AND PROTECTION OF PRIVACY

 

 

Milk On The Rocks reserves the right to collect data on the Customer, including through the use of cookies in accordance with the legislation in force. The Customer is informed that the computerized data processing has been declared to CNIL under the number: XXXXXX.

In accordance with Law No. 78-17 of 6 January 1978 "Informatique et Libertés", the Customer has a right to access, rectify and delete data concerning recorded by Milk On The Rocks.

The Customer may at any time contact Milk On The Rocks and oppose the commercial use of their personal data recorded by Milk On The Rocks.

If it has validated the option "Receive offers from partners", Customer may be required to receive offers from our partners. It has of course the right to change in his account, and a right to unsubscribe via our unsubscribe form in each of our newsletters.

 

10. SERVICES

 

 

The Commercial service is available to the Customer via the www.milkontherocks.net/contactez-nous form or by telephone from Monday to Friday from 10:30 am to 18:30 pm at telephone: (33)01 45 49 19 84, Paris France local time.

 

11. LIABILITY / LITIGATION

 

The company Milk On The Rocks is subject to an obligation of means vis-à-vis the Customer. It is expressly agreed that any disruption in the supply of the service for any reason whatsoever, outside intrusion or infection by computer virus, can not engage the responsibility of Milk On The Rocks.

Milk On The Rocks can not be held responsible for any malfunction in a postal or other delivery services providers.

Customer is responsible for the accuracy of the information given by himself in the order, relating to its delivery address, billing, email, phone number. Milk On The Rocks can not be held responsible for the consequences of any errors in this information. All costs associated with these consequences would be for the Customer.

In case of dissatisfaction of a customer for any reason, it can not claim any compensation other than reimbursement of his order.

In case of dispute, the French courts will have jurisdiction.

 

12. INTELLECTUAL PROPERTY

 

 

All elements of the Site (photographs, illustrations, icons, and descriptions, logo, brand) are and remain the exclusive intellectual property of Milk On The Rocks.

The reproduction, representation, exploitation, rebroadcast, or use for any purpose whatsoever, even partially, the elements of the site they are software, visual or sound, are subject to the express consent Milk On The Rocks, licensee of all intellectual property rights.